Android Issue – Troubleshooting Steps

Since updating to the most recent version of SnoreLab on Android (ver 2.15.14), a small number of users have reported zero snore scores and trouble accessing the microphone during their sleep session. We sincerely apologise for any inconvenience related to this, and we suggest following these steps below to help you troubleshoot:

  • In your device settings, locate your Microphone permissions. If it is enabled, please disable it and re-enable it again (as to reset it). If it is disabled, please enable it:
  • In your device privacy settings, locate your Microphone access setting. If it is enabled, please disable it and re-enable it again. If it is disabled, please enable it. It may look something like this:
  • Restart your device.
  • Please ensure your time delay in the SnoreLab app is set to 0 minutes. This setting can be found in the ‘Record’ tab under ‘Time to sleep’.
  • Run a short session for half an hour or more, and see if you get any chart data and/or recordings.
  • If your device is running on Android OS 12, please ensure the green light microphone indicator is on when running the session as seen below:

If you see the green light, this indicates that the microphone is on and working. If the green light does not come on, it means the microphone is still disabled. 

If you are running on an earlier Android OS and don’t have this green light indicator, please run the test session for at least half an hour and check if you receive any chart data and/or recordings. 

If nothing changes after following these steps, you can try deleting and reinstalling the app. Before doing so, please make sure you’ve created a Cloud Backup account in our Profile menu to save your session history and data. 

If you continue to encounter further difficulties after following these suggestions, please email us at android@snorelab.com and we will be happy to assist you further.