Last updated: Sep 18, 2025
SnoreLab is an app that gives you the tools to measure your snoring and to snore less. These Terms of Use describe your rights and obligations in respect of your use of the SnoreLab app.
We are Reviva Softworks Ltd, a UK company. We created and operate the SnoreLab mobile app (referred to as SnoreLab or the app). Our address is at 10c Printing House Yard, Hackney Road, London, United Kingdom, E2 7PR and we can be contacted at support@snorelab.com or android@snorelab.com.
These Terms of Use (also referred to as “this agreement”) are a legal agreement between you and Reviva Softworks Ltd for the use of the app and all related systems, services, features and content provided by us within the app, on the SnoreLab website, by email, and our social media channels.
Please read this agreement carefully. By using the app or creating an account with us, you acknowledge your acceptance of this agreement.
If you would like to change your preferences at any time (such as opting in to or out of targeted content or email communications), please change your preferences within your settings within the app or unsubscribe via email. If you upgrade to any additional services, there will be additional terms and processing provisions that will start to apply to you. By opting in or signing up to the upgrade, you accept those additional terms.
If you do not agree to something in this document, please do not use the app (or cancel the relevant upgrade, or opt out, in your settings).
We may update these Terms of Use from time to time, due to changes to our services or changes in the law. We will notify you of changes via the app. If we have your email address, we will notify you of changes via email also.
Your continued use of SnoreLab after any changes made to Terms of Use constitutes your acceptance of the changes. If you object to any changes to these Terms of Use, you should stop using SnoreLab.
SnoreLab is not a medical device or intended to replace professional medical advice and/or diagnosis. SnoreLab is not intended to diagnose or treat sleep apnea or any illness or medical condition. Please consult with a licensed physician before making any decisions or taking any actions that may affect your health, safety and wellbeing. Do not disregard professional advice because of anything you have seen, heard or read in the SnoreLab app, website or social media channels. Always consult with a healthcare professional if you have any questions or concerns about your snoring or general health.
You will be able to create a user account within the app if you wish to. To use certain features within the app, such as the Cloud Backup, you are required to create a user account and will be asked to provide your email. To improve your app experience, we will ask for other optional information including your full name, email address, age and sex. This information will be used in accordance with the app’s Privacy Notice. You agree to provide accurate information and that you will update your details if they change.
If you are under 18, your parent or guardian must read and accept the terms of this agreement. By using the app, you confirm that your parent or guardian has read and accepted the terms. You shouldn’t use the app if you are under 12.
Any personal information submitted by you through the app, or snoring and breathing data recorded while using the app, is governed by the app’s Privacy Notice.
We also collect information about you when you access our website, answer questionnaires or engage with us via social media. This information is collected regardless of whether or not you have a SnoreLab account and your use of these channels is not to be considered private. Information as to what this data includes, why it is collected and how it is handled by us and others can be found in our Website Privacy Notice.
You must follow these rules, in using the app. We can immediately terminate your use of the app if you break these rules.
Keep your sign-on details secure. Keep your username and password secret, and notify us immediately if you discover or suspect any unauthorised use of your account.
Access the app only in the approved way. Do not try to circumvent any security measures, or measures adopted to control access. Do not interfere with the normal working of the app. Do not add any software or scripts into any information that you upload or share.
Keep the app updated. From time to time we may automatically update the app to improve performance, enhance functionality, reflect changes to the operating system or address security and privacy issues. Or we may ask you to update the app for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the app or some of its functions.
Do not profit from our content, technology and brand. Do not copy, reverse engineer, scrape, or decompile any part of the app or any of its content or create derivative works. Do not use the SnoreLab, Reviva or SnoreGym brands (name or logo). Do not sell, rent, lease, loan, sublicense, distribute or transfer the rights to the app or any associated content.
No training of AI. Do not train artificial intelligence models, machine learning systems, or similar technologies using the content of the app or associated websites and social media channels.
Do not do anything illegal. When using the app or our social channels, do not upload or communicate anything that is unlawful, inappropriate or offensive, and do not do any unsolicited marketing.
You are responsible for all your activity within the app and on our website. If you submit feedback via the app or directly via the support email channels, you are responsible for ensuring those communications are lawful.
On our social media platforms, you can share information with us and other users. These communities are open to the public and are not private. You should think carefully before posting any confidential or personal information in these public forums. What you post can be seen and collected by third parties and used by others in ways that we cannot control or predict. It may also show up on search engines.
If you accidentally post confidential or personal information on any of our SnoreLab channels and would like it removed please email us on support@snorelab.com or android@snorelab.com with details. In some cases, for technical reasons, we may not be able to remove it.
The app, including its software, design, content, and any improvements, customizations, or new features, is owned by Reviva Softworks Limited. Certain intellectual property in the app may be licensed to us by third parties (so references to our ownership include such third-party licensors).
All intellectual property rights in the app, including but not limited to copyrights, trademarks, patents, and database rights, are retained by us and/or our licensors. This includes all content, images, drawings, graphics, icons, branding and all data generated by the app, including usage statistics, charts, metrics, metadata and other non-personally identifiable data.
Reviva Softworks Limited gives you permission to download and use the app on your phone or tablet for personal, non-commercial purposes, as long as you follow these Terms of Use. This permission is limited, meaning you can’t share it with others or use it for business purposes, and we can cancel it if you break these rules.
In this section, “Your Data” means your Account Data, your audio recordings, your individual app metrics such as sleep and snoring data, respiratory rate, breathing disturbances, sleep stages and motion activity, your BMI data if you have provided this to us or we can infer it from other data you have provided to us such as your height and weight (which may include health data) (your “Sleep/ Health Data”), and any other data that you upload or input on the app, including any data synced with your health apps. “Account Data” includes (i) your email address and any other contact details you provide to us, (ii) your activity logs and data about your use of the app, (iii) your communications with us.
We may create anonymized statistical data (“Aggregated Data”) from Your Data, which does not include personally identifiable information or any of your individual metrics. We will own all intellectual property rights in Aggregated Data.
By using the app, you grant Reviva Softworks Limited a worldwide, royalty-free, perpetual, and non-exclusive license to access, use, store, transmit, disclose, adapt, and create derivative works from Your Data for following purposes:
(i) to provide, administer, and enable your use the app and related services;
(ii) for customer support;
(iii) to maintain app performance and improve the app; and
(iv) to develop and test new features and functionalities;
(v) for analytics and personalisation; and
(vi) to compile Aggregated Data and use it for developing new services, understanding app performance, analysing trends, conducting and publishing research and news articles and other business activities.
This license continues beyond the termination of your use of the app to the extent necessary for our legitimate business purposes (such as maintaining statistical and analytical data, or retaining your data for legal and administrative reasons in accordance with our Privacy Notice).
Availability
We aim to make the app available 24 hours a day, seven days a week. However the app may be unavailable in the event of (a) maintenance, development or remediation work; (b) network failures or connectivity problems; (c) suspension to remedy a vulnerability or data breach; (c) denial of service attacks; or (d) maintenance or updates. Unavailability may be without notice in the case of unexpected events.
Equipment and app updates
SnoreLab is a mobile app so you need adequate equipment to access it: your device needs to have an up to date operating system and an internet connection. These are at your cost. We will not be responsible for any errors, failures or delays resulting from your connections, systems or equipment being faulty, unavailable, incompatible or inaccessible. We may update the app, and you don’t accept an update, some app functionality may not be available to you.
Phasing out the app or individual features
We may stop providing some features of the app on 2 months' notice, or a shorter period if reasonable, if it becomes no longer feasible for us for legal, business or financial reasons. We can also end providing SnoreLab completely (like shutting it down), and we’ll try to give you notice if this happens. We will not be liable to you for phasing out the app or individual features.
Accuracy of data
The accuracy and usefulness of the app is dependent on you providing accurate data. We are not responsible for any inaccurate or incomplete data you provide.
Errors
We use reasonable efforts to ensure that the app is free from material defects or errors. But we do not promise that the app will be free of defects, errors or bugs.
Harmful code
We follow good industry practices to ensure that the app and your data is protected against cyber attacks, virus infection, spyware, malicious software, trojans and other harmful code. However, the app is subject to risks inherent in information technology and communications networks, so we do not warrant that the app will never be subject to cyber attacks or transmit harmful code. We will not be liable for any losses you or others may suffer resulting from such risks, including damage to systems, data or property.
No warranties
We work hard to make sure the app is as useful and helpful as we can make it. But we do not provide any representations or warranties that the information given by the app will be accurate, complete or appropriate for your individual requirements.
Third party products
The app, or communications sent by us, may provide you with links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content. While we may recommend third party websites and products to you, and we do our best to work with quality partners, you will need to make your own independent judgement about whether to use their websites or buy any products or services offered by them.
Events outside of our control
We will not be liable for any app or service failures, or loss of data, as a result of circumstances beyond our reasonable control (including what is sometimes known as "acts of god"), including pandemics and associated quarantine restrictions.
Limits on Our Responsibility
If something goes wrong with SnoreLab, our total responsibility to you is limited to the amount you’ve paid us for using SnoreLab during the 12 months preceding the event from which your claim arises. For example, if you’ve paid for a subscription during the past year or part of it, we won’t owe you more than that amount.
Higher Limit for Serious Issues
If a court or regulator says we can’t use the limit above, or if we’re found responsible for serious mistakes (like gross negligence, intentional wrongdoing, or mishandling your personal data resulting in a data breach), our responsibility is capped at twice the amount stated in the previous paragraph. This applies whether your claim is about our agreement, negligence, or another legal issue.
What You Can Do
If the app doesn’t work properly or we fail to provide it as promised, you can ask us to fix the problem by contacting support. If it’s a major issue that we can’t fix within a reasonable time, or if it can’t be fixed at all, you can stop using the app and end this agreement. This is your only remedy for any failure by us to provide a working app.
Your Responsibility
If you break these Terms of Use (for example, by misusing the app), you are responsible for any losses we face as a result. If someone else makes a legal claim against us because of your actions, you will need to cover those costs.
Losses We Don’t Cover
We are not responsible to you for indirect losses like lost data, or any special damages, even if they are foreseeable.
Losses We Can’t Limit
We don’t limit or exclude our responsibility for (a) death or injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) wilful abandonment, (d) anything the law says we can’t limit or exclude.
Your Legal Rights
If you are protected by consumer or data protection laws in your country, nothing in these Terms of Use takes away any of your mandatory rights under those laws. We’ll follow these laws to make sure your protections, such as non-excludable warranties or data privacy rights, are respected.
If a court finds any part of this contract illegal, the rest will continue in force
Each of the paragraphs of these Terms of Use operates separately. If any court or regulatory authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Automatic renewal
Any paid subscriptions will renew automatically unless you cancel. This means that if you subscribe to any paid plan or upgrade, your subscription will auto-renew in each subscription period (week, month or year) unless you cancel your subscription prior to the end of the then-current subscription period. Renewal prices may be different to your previous subscription price - if so, you will be notified via the app or your app store in advance.
Free Trials
If SnoreLab offers a free trial of a paid plan, you can use the selected plan during the trial without paying. The trial length (e.g. 14 days) will be shown when you sign up.
If you don’t cancel before the trial ends, your subscription will automatically start, and you’ll be charged for the plan you chose (weekly or monthly or yearly). You can cancel anytime during the trial through your app store settings, and you won’t be charged.
Stopping Use
You can stop using SnoreLab at any time by deleting it from your device. This ends your agreement with us. But be aware that deleting the app from your device does not result in the cancellation of your subscription - you have to cancel your subscription via your app store (Apple App Store or Google Play).
If you change your mind and want to start using the app again after deletion, you will be able to recover your history and audio recordings provided you have previously created a SnoreLab user account (Cloud Backup for legacy users) and are still actively subscribed. This is because deleting the app does not delete your SnoreLab user account or associated data which is retained in accordance with the terms in our Privacy Notice.
Cancelling Your Subscription
If you have a weekly, monthly or yearly paid subscription, you can cancel it any time through your Apple App Store or Google Play account settings. After cancelling, you will keep access to the app until the end of your current billing period (end of the month or year). We don’t give refunds for partial periods, but you might be able to get one from the app stores in some cases, depending on their rules. If you use the app on an iOS device, SnoreLab does not directly handle any payment or payment information and all refunds must be applied for via your App Store.
Your Legal Rights to Cancel
You have the following rights to cancel your subscription to the app, but note that if your app store has different rules, they will override these:
14 day cooling off period
If you are resident in the UK or EU, you have a 14 day “cooling off” period from signing up for a subscription to cancel and get a refund.
Additional rights in the UK: If you are a resident in the UK, you may have the following additional rights, expected to come into force in spring 2026:
If you don’t cancel within a given 14-day “cooling off” period, you can still cancel your subscription as explained above under “Cancelling your subscription”, but you won’t get a refund for the current billing period.
No cancellation rights if you have started to use the app
You might lose the cancellation rights described above, if you start using SnoreLab right away (like recording audios) before the cooling off period ends.
When we can end your access
We can stop or pause your access to SnoreLab if you breach these Terms of Use, like misusing the app or doing something illegal. We’ll usually let you know first, but we might act immediately if the issue is serious.
What happens when access ends
If you (or we) end your SnoreLab subscription and delete your user account, any data, like your audio recordings and snoring metrics, will not be available after this (other than the 3 most recent sessions available as local data on your app), so make sure to download anything you need (which you can do in settings).
If you have a legal claim arising from your use of the app, you must notify us within 90 days of you becoming aware of the claim, and any formal legal claim must be made within 12 months of that. Any claims made outside of this period will not be treated as valid. This agreement is governed by the law of England and Wales. Any disputes will be resolved in the courts of England and Wales (unless a different dispute resolution mechanism is mandated by the law of your country of residence).
