Last updated: Jul 2, 2025
We respect the privacy of your data and are committed to being transparent about how we handle it.
We are Reviva Softworks Ltd, a UK company. We created and operate the SnoreLab mobile app (referred to as SnoreLab or the app). Our address is at 10c Printing House Yard, Hackney Road, London, United Kingdom, E2 7PR and we can be contacted at support@snorelab.com.
This Privacy Notice details how we collect, use, store, transfer and disclose data obtained from our interactions with you, including your use of SnoreLab. Here, we also highlight the choices you can make about how your data is managed, including revoking your consent.
We have designed SnoreLab to collect minimal personal data and to keep you in control. The table below describes the data we collect from you as a user of the app, and how we collect it.
Please also note the following, regarding the data we collect:
Legacy users: if you downloaded the app before 1 July 2025 and have not subscribed to Cloud Backup before that date, the only data we collect and process is your UUID, country location, app metrics, technical data and usage data.If you create a SnoreLab user account we will start collecting all the other information listed above. You need to create a user account to get Cloud Backup, while for other upgrades it is up to you.
Email address: We will collect your email address only if you choose to create a SnoreLab user account. A SnoreLab user account allows you to restore your app data (such as age, weight, sex and your snoring stats) on other devices. We also collect your email address if you agree to receive email communications from us.
This table sets out how we use the data we collect. We are required by law to tell you what the legal basis for each use is, so we’ve done that too.
* Legal basis definitions:
Performance of contract means the performance of our contractual promise to make the app available to you.
Legitimate interest means conducting our business so we can give customers a great product experience.
Consent means express consent (usually through choices you make in the app).
Please note the following in relation to how we use your data:
Audio recordings: SnoreLab does not automatically collect or store audio recordings made with the app. If you want to be able to recover your history if you lose or change your device, you need to create a SnoreLab account (or sign up to Cloud Backup if you are a legacy user). When you do so, you can opt to store audio recordings or store only your session history (without the audio recordings).
Privacy of audio recordings: Audio recordings are encrypted using a unique key for each user before being transferred and stored on our server, providing a high level of privacy protection. For further privacy protection, we cannot use your UUID to access snoring stats specific to you.
Optional access to recordings: With a view to improving our technologies, we may occasionally ask your permission to collect a limited set of your audio recordings. You can decline. We cannot listen to your audio recordings (even if you sign up to Cloud Backup) unless you have sent us audios yourself (for research or queries). If you grant us access to your audio recordings, we will take all necessary steps to ensure the privacy of this data in accordance with this Privacy Notice.
If you share your recordings with others: If you choose to share or transmit your recordings via non-private platforms such as social media or email, or share them with medical professionals, your recordings fall outside of our control and we are not liable for any unauthorized handling or use of those recordings.
Communications from SnoreLab: If you give us permission, we will email you newsletters or send push notifications which may include information about our other Reviva apps and third party product recommendations and offers. We will only send you these communications if you have opted in via the app. You may opt out at any time, through the settings in the app.
Personalisation and targeted content within the app: If you give us permission, we may personalise the content within the app based on your data (including your sex, age, weight, height and inferred BMI) and may include third party information and product recommendations. We will only do this if you have opted in via the app. You may opt out at any time, through the settings in the app.
Analytics and news about SnoreLab: for example, we may research how snoring intensity varies based on gender or BMI or to evaluate the effectiveness of snoring remedies. The results of this research may be published within the app or the press. We will not include any data that could personally identify you.
We work with reputable, established third party partners who provide us with analytics, cloud and customer management platform services. We only provide these third parties with access to information that is necessary to perform services for us in connection with the SnoreLab app or to comply with the law. We do not give these third parties permission to use this information for any other purpose except to provide services in connection with the SnoreLab app.
We also make sure that our contracts with our partners will require them to protect your data in a manner that is consistent with the Privacy Notice.
We disclose your personal data to the following technology platforms:
Please also note the following, regarding disclosure of data:
We will not share your data: Except as described in this section, we will not disclose or sell any of your personal data to third parties, unless you have given us explicit consent to do so.
Aggregated data: We may publish aggregated, anonymized statistics and insights which cannot be used to identify you, within the app, on our website, our various social media platforms or in publications.
Special circumstances: We may share your personal information in the following circumstances:
We will always retain personal data for as long as reasonably necessary. We take into account legal, regulatory, tax, and accounting requirements, and good management practices.
In determining the retention period, we consider the amount, nature and sensitivity of the personal data, and the risk of harm from unauthorized use or disclosure. We will also consider the purposes for which we process your data and whether we can achieve them by other means.
We will process your data for as long as you are a registered user of the app.
If you unsubscribe or delete your user account, we will keep your data for another 12 months, in case you choose to resubscribe, and for legal reasons.
We also have a rolling data deletion policy for inactive users: if you stop using the app and you don’t have an active subscription (because you never signed up, or we terminated your use of the app or you cancelled your subscription), we will anonymise all your personal data (if any) within 12 months after your last activity. If you do have an active subscription, but haven’t used the app for a while, we won’t delete your data in case you want to start using the app again.
Anonymous information and aggregated information, neither of which identifies you personally, may be stored indefinitely for research and analytics purposes.
You may also delete your SnoreLab account including session and audio backup and demographic information, via the profile settings or by directly requesting deletion from us.
Personal data that you input into SnoreLab will be visible in the app interface including the profile screen and in the records that you create with the app. You can also ask us what personal data we have about you by contacting us on support@snorelab.com.
You can modify, correct, delete and update your personal data and permissions in the app profile settings. Once deleted, your personal data including your account details, snoring stats and audio recordings cannot be reinstated. Please note that content you have shared with others, for example medical professionals, via the app or otherwise, may remain visible after you have deleted your account.
You can minimise or suspend the processing of your personal data, by removing permissions in the app settings, deleting your data via the app settings, or by deleting the app. If you have done all that, and in addition want us to delete all your personal data without retention periods, contact us at support@snorelab.com. You can also contact support if you want us to hold data for longer than the stated retention periods (for example to exercise or defend a legal claim).
You can download your data to a .csv file via the app at any time (provided you still have the app on your device or a subscription to Cloud Backup). In addition, you can share your snoring results to medical professionals (by export all your data as a .csv file or sending individual session reports by email). Further sharing functionality may be added in the future.
You may object to processing of your personal data where we process it based on legitimate interest. We will assess your objection and tell you whether we have any legitimate grounds or legal justification for continued processing.
You may withdraw consent at any time, if you have opted in to any services or targeted communications. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
You have the right to make a complaint to your local data protection authority.
We may update this Privacy Notice from time to time. We might update it due to changes to our services or changes in the law. We will notify you of changes via the app. If we have your email address, we will notify you of changes via email also.
Your continued use of SnoreLab after any changes made to the Privacy Notice constitutes your acceptance of the Privacy Notice. If you object to any changes to this Privacy Notice you should stop using SnoreLab.
If you have any queries or concerns about the privacy of your personal information or any of the information provided within this Privacy Notice, you may contact us via:
Email: support@snorelab.com or android@snorelab.com
Post: Reviva Softworks Ltd, 10c Printing House Yard, Hackney Road, London, E2 7PR, United Kingdom.
Our Privacy Policy was last updated on 04/12/2025
This Website Privacy Policy explains how Reviva Softworks Ltd ("we", "our", or "us") collects, uses, and protects information obtained through the SnoreLab website (www.snorelab.com). This policy applies only to the website, not the SnoreLab mobile app, which is governed by a separate App Privacy Policy.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Reviva Softworks Ltd
Registered in England and Wales
Company Number: 07997430
Email: support@snorelab.com
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
We do not sell or rent your personal information.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site.
We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For any privacy-related questions or requests, please contact support@snorelab.com
